By Cary L. Cooper, Suzan Lewis
This article offers tips about facing tricky staff and employers tactfully and successfully.
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Additional resources for 30 Minutes to Deal with Difficult People (30 Minutes)
They want to dominate and win. An aggressive style of behaviour is often confused with assertive behaviour, and it has been suggested that ‘aggression’ is ‘assertive’ behaviour that has gone wrong, usually when the individual is exposed to a difficult situation. In fact, these people really believe that their approach is simply honest, direct, straighttalking, and people know exactly where they stand. Interestingly, the root cause of both aggressive and non-assertive behaviours stem from the same core beliefs.
It entails generating ideas and solutions to a problem by suspending all criticism and evaluation until all the possible options have been identified. Everyone present is invited, in turn, to offer ideas, which are written on a flip chart, without prejudice or judgement, before the discussion and debate session is opened. Recognize that the abrasive personality is trying to do the best they can and should be given respect. This will enable you to open a discussion which is not confrontational and damaging to self-image.
Coping with aggression is demanding and it is often easier, in the short-term, to retaliate 54 30 Minutes to Deal with Difficult People with either an aggressive or non-assertive response. However, it is unlikely that you will be happy about the outcomes in the long-term. So, it is worthwhile to persevere and try to actively manage the aggressive, difficult person. Not all situations can follow a rigid step-by-step approach but the following guidelines can help. ᔢ Gain control of your thoughts and feelings by breathing correctly.